For Gym Members

Congratulations, Your Gym Is Using Tortoise

No paperwork. No waiting. No hassle. With Tortoise, you’re in control—sign up, pay, and access your gym all from your phone.

  • Instant sign-up & activation
  • Flexible payments—no hidden fees or penalties
  • 24/7 keyless access—no key fobs required

How It Works

1.

Sign Up in Minutes

Skip the front desk—join your gym anytime, anywhere via the mobile app.

2.

Set Up Payments

Choose a bank-to-bank transfer (Akahu) or card payment (Stripe).


💰 No extra fees or penalties for late payments.
🔔 Get notified instantly if a payment issue arises.



No Transaction fees if you choose to pay from your bank account with Akahu.

3.

Unlock the Door With Your Phone

No more lost key fobs—your phone is your gym key.
🔐 Tap to unlock using Bluetooth or NFC.

Why You'll Love Tortoise

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Total Membership Control

  • Pause, update, or cancel your membership anytime - within the contract options you have chosen
  • Change your payment method, frequency, or billing date directly in the app.
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Secure, Fast Payments

  • Same-day bank payments—no delays.
  • Automatic reminders ensure you never miss a payment.
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Hassle-Free Access

  • 24/7 entry—no waiting for staff.
  • Your membership and access update in real time—pay today, train today.

Frequently Asked Questions

  • How do I sign up for a gym membership?

    Simply download your gym’s branded app, create an account, and select a membership plan.

  • What happens if I miss a payment?

    • You’ll receive an automatic notification to update your payment.
    • No penalties—just fix the issue in-app.
    • If the payment remains overdue, your gym access is temporarily paused.

  • How does access control work?

    • Your phone becomes your gym key.
    • When your membership is active, you can tap to unlock gym doors via Bluetooth or NFC.

  • Can I pause or cancel my membership?

    Yes! You can pause or cancel anytime directly in the app—no need to contact the gym.

  • Is my payment information secure?

    Absolutely. Payments are processed through Akahu (bank-to-bank) or Stripe (card transactions)—both trusted, secure platforms.